Privacy Policy
Effective Date: October 23, 2026
Operator: SeaMount Hotel
Address: Jl. I Ketut Natih, Purwakerti, Kec. Abang, Kabupaten Karangasem, Bali 80852, Indonesia
Email: info@seamounthotel.com
Phone: +62 (363) 278-8888
WhatsApp: +62-898-992-8000
1. Information We Collect
We collect the following types of information:
Information you provide directly:
Full name, email address, phone number, and mailing address
Booking details (check-in/check-out dates, room type, number of guests, special requests)
Payment information (processed by third-party payment providers; we do not store full card numbers)
Any messages sent via email, WhatsApp, or contact forms
Information collected automatically:
IP address, browser type, device type, and operating system
Pages visited, time spent on site, and referring URLs
Cookies and similar tracking technologies (see Section 5)
Information from third parties:
Data from booking platforms (e.g., Booking.com, Agoda) when you book through them
Social media interactions (Facebook, Instagram)
2. How We Use Your Information
We use the collected information to:
Process and manage your reservations and bookings
Communicate with you about your stay, offers, and updates
Provide customer support via email, phone, or WhatsApp
Personalize your experience on our website
Comply with legal, tax, and regulatory obligations (Indonesian law)
Improve our website, services, and offerings
Send marketing communications (only with your consent; you may opt out at any time)
3. Legal Basis for Processing
We process your personal data based on:
Contract: To fulfill your booking or service request
Consent: For marketing communications and non-essential cookies
Legitimate interest: To operate our business securely and improve our services
Legal obligation: To comply with Indonesian laws and regulations
4. Sharing and Disclosure
We do not sell your personal data. We may share information with:
Booking platforms (Booking.com, Agoda, etc.) to process reservations
Payment processors to handle transactions securely
Service providers who assist with website hosting, email delivery, or analytics
Authorities when required by law, court order, or to protect our rights
All third-party processors are bound by confidentiality agreements.
5. Cookies and Tracking Technologies
Our website may use:
Essential cookies: Required for site functionality (e.g., keeping you logged in)
Analytics cookies: To understand how visitors use our site (e.g., Google Analytics)
Advertising cookies: To display relevant ads on third-party sites (e.g., Facebook Pixel, Google AdWords)
You can control or disable cookies through your browser settings. Disabling cookies may affect site functionality.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including:
Booking records: retained for 5 years (Indonesian tax/accounting requirements)
Marketing consent: until you opt out
Analytics data: aggregated and anonymized after 14 months
7. Data Security
We implement reasonable technical and organizational measures to protect your data, including:
SSL/TLS encryption for data in transit
Access controls and role-based permissions
Regular security reviews
No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the following rights:
Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your data (subject to legal retention obligations)
Objection: Object to processing for direct marketing
Portability: Request your data in a structured, machine-readable format
Withdrawal of consent: Withdraw consent at any time
To exercise any of these rights, contact us at info@seamounthotel.com. We will respond within 30 days.
9. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
10. International Data Transfers
Your data may be transferred to and processed in countries other than Indonesia (e.g., for cloud hosting, analytics, or payment processing). We ensure appropriate safeguards are in place for such transfers.
11. Third-Party Links
Our website may contain links to third-party websites (e.g., Trident Dive, social media). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be posted on this page with an updated "Effective Date." We recommend reviewing this policy periodically.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, contact:
SeaMount Hotel
📞 +62 (363) 278-8888
💬 WhatsApp: +62-898-992-8000
📍 Jl. I Ketut Natih, Purwakerti, Kec. Abang, Kabupaten Karangasem, Bali 80852, Indonesia
